Terms of Service

1. Introduction & Acceptance of Terms

Welcome to SuchiQR ("SuchiQR", "we", "us", or "our"), operated at suchiqr.app. By accessing, signing up for, or using our website, digital menu services, QR code generation systems, AI menu scanners, merchant dashboards, or physical merchandise request service (collectively, the "Service"), you agree to be legally bound by these Terms of Service ("Terms").

2. Description of the Service

SuchiQR provides a multi-tenant digital menu and contactless order notification software-as-a-service (SaaS) platform tailored for food and beverage establishments. The Service allows restaurant owners to create and update digital menus, convert paper menus using Vision AI, generate table-specific QR codes, receive real-time order alerts via Discord, Telegram, and kitchen display feeds, and analyze customer sales trends.

For restaurant owners, we additionally offer a physical merchandise service: pre-printed QR stands, table stickers, and related printed goods. Merchandise is ordered through an inquiry-based request process — you submit a request, our team contacts you to finalize details, and payment is collected outside the platform (see Sections 5–7).

3. Restaurant Diners & Contactless Access Guarantee

A core principle of SuchiQR is zero-friction browsing for dining customers. Restaurant diners are never required to download an app, create an account, or log in to view a digital menu or submit a table order.

SuchiQR does not collect diner payment credentials or process in-app credit card payments for restaurant food orders. All food bill settlements remain direct transactions between the diner and the restaurant establishment (via cash, UPI at counter, or the restaurant's billing POS). The merchandise service is available only to registered restaurant owners, never to diners.

4. Free Trial, Subscriptions & Razorpay Billing

4.1 15-Day Free Trial: All new restaurant accounts receive a complimentary 15-day free trial with full Pro features enabled upon registration. No credit card, UPI mandate, or advance payment is required to activate the trial. When the trial ends without a paid subscription, the account moves to the Free tier: the merchant dashboard is locked and the customer-facing menu displays an offline notice.

4.2 Subscription Tiers & Billing Cycles: Continuous access is provided through Starter, Growth, and Pro plans, billed monthly or annually in Indian Rupees (INR) at the rates displayed in the app (Dashboard ➔ Plans) at the time of checkout. Each tier unlocks a defined feature set (for example, order management and analytics from Growth, table-wise QR from Pro); features are granted strictly per the plan matrix shown on the pricing page. Annual plans are offered at a discount relative to twelve monthly payments.

4.3 Recurring Payment Authorization: Subscription billing is processed through Razorpay. By subscribing, you authorize Razorpay (as our payment aggregator) to create and hold a recurring payment mandate on your chosen instrument — UPI Autopay e-mandate, debit/credit card mandate, or net-banking mandate — and to debit the subscription fee automatically on each renewal date, for up to thirty-six (36) billing cycles or until you cancel, whichever is earlier. When you subscribe during an active free trial, the mandate is authenticated immediately but the first charge is scheduled for the day your trial ends, so you are never billed twice for the same period. You may cancel the mandate at any time through Razorpay or your bank/UPI app, in addition to cancelling within SuchiQR.

4.4 Renewal, Grace & Lapse: Renewal charges are attempted on your billing date. If a debit fails (for example, an insufficient UPI balance), we honour your paid features for a grace period of three (3) days while the mandate retries. If payment is not recovered by the end of the grace period, the subscription lapses to the Free tier and dashboard access is locked. Your last paid plan is remembered — resubscribing restores your previous plan features immediately.

4.5 Pause & Resume: You may pause your subscription from Dashboard ➔ Subscription & Billing — either immediately or at the end of the current cycle. While paused, billing is suspended and access is governed by the Free tier. Resuming reactivates the mandate and billing from the next cycle.

4.6 Cancellation: You may cancel or downgrade at any time from Dashboard ➔ Subscription & Billing. Cancellation takes effect at the end of the current paid billing cycle — you keep the features you have already paid for until the period expires. No cancellation fee applies.

4.7 Taxes & Invoices: Displayed prices are inclusive of GST where applicable. GST invoices for subscription payments are issued electronically to your registered email and are also downloadable from the dashboard.

5. Merchandise Orders — Request & Confirmation Process

5.1 No In-App Payment: Merchandise operates on an inquiry-based request model. Submitting a request does not create a charge and does not obligate you to purchase. Prices displayed in the merchandise catalog are indicative starting estimates; the final price, quantity, and design details are finalized with you directly.

5.2 Confirmation Within 48 Hours: After you submit a request, a SuchiQR representative will contact you via WhatsApp or phone call within 48 hours to finalize pricing, quantity, and design details. Your order is created only when you confirm it on that call. If you have not heard from us within 48 hours, contact us via our Discord server or support@suchiqr.app quoting your request reference (e.g. REQ-7K2QF3).

5.3 One Active Request: To keep our fulfillment queue fair, a restaurant may have one open merchandise request at a time. New requests unlock once your current request is confirmed by our team or withdrawn by you (you can withdraw a pending request at any time from your tracking card before confirmation).

5.4 Payment After Confirmation: Payment is processed only after your order is confirmed, outside the SuchiQR platform (typically UPI or bank transfer against a proforma invoice we share with you). SuchiQR never asks you to enter card or UPI credentials for merchandise inside the app. Once your order is confirmed it moves through production (processing → printed → dispatched → delivered), with courier and tracking details visible on your order tracking card. Orders may be cancelled by you or by us before dispatch in line with Section 6.

6. Refund & Cancellation Policy

6.1 Subscriptions: Because we provide a full-15-day free trial with every feature before any billing begins, subscription fees already paid are non-refundable except where a refund is required by applicable law. Cancelling (Section 4.6) always lets you use the features through the end of the paid period — you never lose access you have paid for.

6.2 Merchandise — Before Confirmation: A pending request can be withdrawn free of charge at any time before our team confirms it. Nothing is owed and nothing has been charged.

6.3 Merchandise — After Confirmation: You may cancel a confirmed order for a full refund of any amount paid until the order enters production. Once printing has started, we will refund the amount paid minus the production costs already incurred (communicated to you before deducting). After dispatch, Section 7 (Shipping & Returns) applies instead of cancellation.

6.4 Merchandise — Failed or Defective Delivery: If a paid order cannot be delivered, arrives damaged, defective, or is not what was confirmed, you are entitled to a free replacement or a full refund — report the issue within 48 hours of delivery (or of the failed-delivery update) with photographs via support@suchiqr.app or WhatsApp, quoting your order reference.

6.5 Refund Method & Timeline: Merchandise refunds are issued to the same account/instrument you paid from, within 5–7 business days of approval. Approved refunds are never issued as store credit unless you explicitly choose that.

7. Shipping & Returns (Merchandise)

7.1 Dispatch: Confirmed orders are printed and dispatched through a courier partner (BlueDart, Delhivery, DTDC, India Post, or similar) typically within 3–5 business days of print completion. Delivery time after dispatch varies by PIN code; the courier and tracking ID appear on your order tracking card as soon as they are assigned.

7.2 Delivery: Deliveries are made to the shipping address you confirm on the call. If a courier cannot complete delivery, the parcel returns to us and we contact you to arrange a re-attempt or a refund per Section 6.4.

7.3 Returns: Merchandise is customized (your QR design, your branding) and printed to order, so change-of-mind returns are not offered. Defective, damaged, or wrong items are fully covered — replacement or refund per Section 6.4 — provided the issue is reported within 48 hours of delivery with photographs. Keep the received item and its packaging until a replacement or refund is confirmed.

8. Restaurant Content & Intellectual Property

8.1 Your Content: You retain full ownership of all restaurant names, logos, menu items, descriptions, photographs, pricing data, and uploaded artwork files. By uploading content, you grant SuchiQR a limited, worldwide license to host, display, format, and (for confirmed merchandise orders) print your content solely to provide the Service.

8.2 SuchiQR IP: All software, designs, algorithms, QR generation mechanics, trademarks, and documentation related to SuchiQR are the exclusive intellectual property of SuchiQR and its licensors.

9. Limitation of Liability & Governing Law

To the maximum extent permitted by applicable law, SuchiQR shall not be liable for any indirect, incidental, or consequential damages. Our total aggregate liability shall not exceed the amount paid by you to SuchiQR in the preceding three (3) months (for merchandise claims, the amount paid for the order in question).

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, and courts of India shall have exclusive jurisdiction.

10. Changes to These Terms

We may update these Terms as the Service evolves (for example, plan changes or new order flows). The "Last Updated" date above always reflects the current version; material changes are announced in the app or by email before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.

11. Contact Information

If you have any questions or feedback regarding these Terms, please contact our support team: